THE PRO-TECH PROMISE.
Service, Support and Satisfaction – Second to None. The Pro-Tech Service Award recognizes those Konica Minolta dealers who have demonstrated an exceptional commitment to customer support and satisfaction. The Pro-Tech Service standard is challenging – and the evaluation procedure is rigorous and far-reaching. Every element of the service operation is scrutinized, including technical expertise, inventory control, dispatch systems, management skills and customer satisfaction. This rigid standard is the reason our Pro-Tech Award has become such a powerful symbol of dedication and proficiency. Attaining Pro-Tech certification and becoming a member of the elite Pro-Tech group is indeed an honor.
You can count on your Pro-Tech dealer to give you their best effort, every day of the year – offering every Konica Minolta customer the benefit of a broad range of enhanced technical and management skills, including:
•Professional, customer-oriented service department management and administration policies
•Service response times significantly better than the industry average
•Preventive maintenance programs that ensure maximum uptime and superior performance
•Inventory control systems that provide immediate access to replacement parts and components
•Comprehensive training programs and performance reviews to maintain the highest level of expertise
•Skilled technical specialists and service personnel trained on your specific products